All sales of custom-made products are final. By placing an order and making any payment (whether partial or full), the buyer acknowledges and agrees that all custom orders are non-refundable. Partial payments made to initiate production are also non-refundable if the buyer chooses not to proceed with the purchase. For orders made under "Net Terms" purchase agreements, the buyer agrees to the terms outlined in their purchase order, including full payment of the invoice within the specified timeframe. Late payments may incur additional fees as outlined in the invoice.
Invoices not paid in full by the due date will incur a 10% late fee per Month on the outstanding balance. This late fee will continue to accrue daily until the invoice is paid in full. The buyer agrees to this late fee policy upon acceptance of the invoice and terms.
The buyer must inspect all delivered custom products upon receipt. If any quality-related issue is discovered, the buyer must submit a written claim, accompanied by photographic evidence, to F5 Branding Co. within seven (7) business days of delivery. F5 Branding Co. shall review the claim and determine if the issue is a result of a quality defect. If the company determines that the defect is solely attributable to the production process and not mishandling, improper use, or external factors, F5 Branding Co. will work with the buyer to remedy the issue. Under no circumstances will a refund be issued.
The buyer represents and warrants that they have obtained any and all rights, licenses, or permissions required to use any designs, logos, artwork, or intellectual property provided to F5 Branding Co. for the purpose of customization. The buyer agrees to indemnify, defend, and hold harmless F5 Branding Co., its officers, employees, and affiliates, from and against any and all claims, liabilities, damages, losses, expenses, or legal fees arising from a dispute regarding ownership or unauthorized use of the designs or intellectual property provided by the buyer.
F5 Branding Co. reserves the right, at its sole discretion, to refuse any order or project that is deemed to conflict with company policies, values, or ethical standards.
By accepting an invoice and/or making payment, the buyer acknowledges that they have read, understood, and agreed to the terms outlined in this agreement. This agreement shall govern all transactions between F5 Branding Co. and the buyer.
